Shipping policy
The estimated delivery time would be from two to seven days, please note that te estimated delivery time could vary depending on the place of delivery.
The product will be delivered to the address that you indicated when placing the order.
Exchange and return policy
You have the right to withdraw from this contract, within thirty (30) calendar days starting from the day you, or a third party you indicated, other than the carrier, came into physical possession of the goods, without the need to justify said withdrawal.
To exercise your right of withdrawal or return, you must notify us through our Customer Support Team at shop@fernandoalonso.com or on the phone +34 984 180 808 (from 9am to 6pm Monday to Friday, Spanish time). Nevertheless, you have the withdrawal form available in the private area for customers.
Our contact details are:
Fundación Museo y Circuito Fernando Alonso
Cayés s/n Llanera
33428 Asturias España
It must have as reference “Return + the order number”
We will reimburse you with all payments you made to us as part of said contract, excluding shipping costs or any additional costs resulting from your decision to choose a delivery method other than the cheapest ordinary delivery method that we offer on our Website).
For the returned goods to be accepted by Museo y Circuito Fernando Alonso, they must meet the following requirements:
1. The product must be returned in perfect condition, and may have only been used to check that it was in good condition and served its purpose.
2. The product should not be damaged in any way due to inappropriate use.
3. The product should be in the same condition as when it was delivered, in the original bag, the contents of which should also be the same (stickers, chamois cloths and/or any other elements it contained).
4. Keeping the original packaging. This is part of the product’s price. Therefore, if the product is not returned in its original packaging, (with stickers, chamois cloths and/or any other elements it originally contained), the reimbursement will be reduced.
If the product is not returned in its original packaging, as indicated above, we reserve the right to deduct the cost of any missing items from the total amount to be reimbursed.
Return causes accepted:
– Change of color and size
– Doesn’t like how it looks
